Training Terms & Conditions

Booking a Course
Bookings may be made via letter, telephone or email but must be confirmed in writing within 7 days. Bellatrix are happy to supply a written quotation upon request. Note that some courses can only be run ‘in-house’ at client premises and or require a minimum number of candidates.

We offer a Group Booking facility for some courses that are usually offered at discounted rates. The booking fees are calculated on the basis that the client agrees with Bellatrix in advance, a set number of candidates for the course. The client is therefore responsible for securing the attendance of the agreed number of candidates. The course fee remains the same regardless of the final number of candidates trained up to the agreed figure. Additional candidates will attract an additional fee.

All courses require the completion of a booking form, signed by an authorised company representative (or private individual if self-funding) and returned. Bellatrix will not be liable for any fault with the supplied postal or email address or telephone number provided. All bookings will be confirmed by email or letter within 14 working days but only after the receipt of a signed booking form. Joining instructions will be sent out approximately 10 working days before the course. The client is responsible for ensuring that booking confirmation and joining instructions are received in good time prior to the course.


Payment
All fees are payable in advance prior to the course commencing. Until payment is received in full, bookings are provisional. Our standard terms are that payment is due from the invoice date. The preferred method of payment is by BACS (Payment details: Sort Code 08-92-50 Account No. 68193360) quoting our reference number as the bank reference. Cheques are also accepted provided they are received in sufficient time to clear prior to course commencement. Cheques should be made payable to Bellatrix Health and Safety Ltd quoting our reference number on the back. The relevant details can be found on our invoices. Note that Bellatrix are not currently registered for VAT. We currently do not accept credit or debit card payment. Late payment charges of 8% above the Co-Operative Banks’ base rate apply from the invoice date. Bellatrix reserves the right to cancel or refuse admittance to any course until full payment is received.


Cancellations
Bellatrix Health and Safety Limited reserves the right to cancel, alter the dates of or the venue of any training course. In these circumstances, as much notice as possible will be given together with the offer of a free transfer to another course or a full refund of fee’s paid.

Candidate cancellations will incur the following charges unless a transfer is requested::
Less than 14 days notice prior to course date 100% of course fee
Non-attendance without notice No refund
Cancellations must be given in writing.

Candidate transfers will incur the following charge::
Less than 14 days notice prior to course date No refund
Non-attendance without notice No refund

Transfers must be taken within four months of the original course date and are permitted once only. Cancellations, changes or transfers of a booking can be made in the first instance by telephone but must be confirmed immediately in writing by post or email. A booking will only be classed as cancelled once written confirmation has been received from Bellatrix. Any refunds will be processed as soon as possible and in any event, within 30 days of your cancellation.

Bellatrix cannot be held responsible for any circumstances outside of our control which may affect our ability to fulfil our commitment to you. Such circumstances include but are not limited to, adverse weather conditions or illness. Bellatrix Health and Safety Limited are not liable for any indirect, special or consequential loss or damage (loss of profit or otherwise), costs, expenses or claims for compensation associated with the cancellation of training courses. The entire liability of Bellatrix Health and Safety Limited under or in connection with the course(s) shall not exceed the total charges paid by the client. Bellatrix does not accept liability for any accidents or misuse of training carried out by any candidate after they have completed the course.


Employer/individual responsibility
It is the responsibility of both the employer and or the individual candidate to ensure that notification is made to Bellatrix Health and Safety in advance where possible, of any condition or injury that could hinder the candidate’s ability to participate fully in the course. Reasonable adjustments can then be considered and implemented where reasonably practicable in order to assist the student on the course.


Lateness
Candidates must attend the whole course in order to meet the required contact teaching hours. Bellatrix reserves the right to refuse admittance to the course if in their opinion, there is insufficient time left to enable the candidate to gain sufficient knowledge or skill to pass the assessment i.e. late arrival or periods of absence from any session. In all such cases, full course payment is required.


In House Training
The client is responsible for providing a suitable, safe training venue with adequate welfare facilities for candidates and trainers. The client is also responsible for any other associated costs such as travel, accommodation and refreshments for delegates attending courses.


Photograph Identification
Some courses require candidates to produce photographic proof of identity (i.e. driving licence or passport). This requirement will be notified to clients as part of the booking process. Failure to provide such evidence will preclude candidates from any assessment. Full course payment will still be required.


Replacement certificates
Certificates are dispatched within four weeks of course completion. In the unlikely event that four weeks have transpired and the certificate has still not arrived, please contact Bellatrix. Lost or damaged certificates will be replaced for an administration charge. 


Additional for First Aid Courses

 

By its very nature first aid training is intensive. It can be physically and mentally demanding. Candidates are expected to take part in activities such as resuscitation using manikins or placing fellow candidates into the recovery position using the floor. Therefore candidates will need to dress appropriately for these kinds of activities.

 

FAW requalification courses can be booked any time before the expiry date on the current First Aid at Work certificate. The new certificate will then be effective for three years from the date of course completion. However if this is not possible, certificates should not have expired by more than three months as after this period, candidates will be required to attend the full 3 day First Aid at Work course to regain the qualification. 

 

Those booking onto a First Aid at Work Re-qualification course will be required to produce their last or current First Aid at Work Certificate to the trainer prior to course commencement. 

 


Additional for Manual Handling Practice Courses

 

By its very nature, manual handling practice can be physically and mentally demanding.  Candidates are expected to take part in activities such as lifting, pulling and pushing. Some candidates may be required to wear their work clothing to simulate the restrictions such clothing may present.  In any event, candidates will need to dress appropriately for these kinds of activity.   

It is the responsibility of both the employer and the individual candidate to ensure that they notify Bellatrix Health and Safety in advance when possible, of any condition or injury that would hinder the students ability to participate fully in the course. 

 

Every candidate taking part in this course will be required to complete and return a 'Training Agreement' form that will be sent with the joining instructions.    The completed form, signed by the candidate, must be returned no later than five working days before training is due to start.